PRIVACY NOTICE

Thank you for visiting Zenvirala (the “Company,” “we,” “us,” or “our”). We are committed to protecting your privacy and providing a secure online shopping experience. This Privacy Notice explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase on our website (the “Site”) or use our services (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this Privacy Notice. If you do not agree, please do not access or use the Services.

If you have questions about this Privacy Notice, contact us at:
📩 service@zenvirala.com

1) Information We Collect

We may collect the following categories of information:

A. Information You Provide to Us

When you use our Services, you may provide:

Contact information (name, email address, phone number)
Shipping and billing address
Payment-related information (processed securely by third-party payment processors; we do not store full card numbers)
Order details (items purchased, order history)
Customer support communications (messages sent to us by email or via forms)
Account information (if you create an account)

B. Information You Provide About a Third Party

If you send an order as a gift or provide another person’s shipping details, we will collect the information needed to fulfill that request (e.g., recipient name and address).

C. Information Collected Automatically

When you visit our Site, we (and our service providers) may automatically collect:

Device and browser information (IP address, browser type, device ID, operating system)
Usage data (pages viewed, time spent, clicks, referring/exit pages)
Approximate location (derived from IP address)
Cookie and tracking data (see Section 5)

D. Information from Third Parties

We may receive information from:

Payment processors (payment confirmation, fraud checks)
Shipping carriers (delivery updates)
Analytics and advertising partners (performance insights and ad measurement)
Shopify and related apps (to operate the store)

2) How We Use Your Information

We use your information to:

Process and fulfill orders (payments, shipping, confirmations, returns)
Provide customer support and respond to inquiries
Improve our products and website experience
Prevent fraud and enhance security
Send service-related notices (order updates, account notices)
Send marketing communications (if you opt in or as permitted by law)
Deliver relevant advertising and measure ad performance (see Section 6)
Comply with legal obligations and enforce our policies

3) How We Share Your Information

We do not sell your personal information for money. We may share your information only as necessary for business operations, including:

A. Service Providers

We share information with vendors that help us run the business, such as:

Payment processing
Shipping and logistics
Customer support tools
Website hosting and analytics
Email and marketing tools

These providers are permitted to use your data only to perform services for us.

B. Shopify

Our store is hosted on Shopify. Your information may be processed through Shopify’s systems to provide the Services.

C. Advertising & Analytics Partners

We may share limited information (e.g., cookie identifiers or purchase events) with advertising and analytics partners to:

measure conversions
understand site traffic
provide interest-based advertising

D. Legal and Safety Reasons

We may disclose information if required by law or when we believe disclosure is necessary to:

comply with a legal process
prevent fraud
protect the rights, safety, and security of Zenvirala, our customers, or others

4) Your Choices & Rights

Depending on where you live, you may have rights to:

Access the personal information we hold about you
Correct inaccurate information
Request deletion of your information (subject to legal/contractual obligations)
Opt out of marketing emails (via the unsubscribe link)
Manage cookies/advertising preferences (see Section 5)

To submit a request, email: 📩 service@zenvirala.com
We may need to verify your identity before processing requests.

5) Cookies & Tracking Technologies

We use cookies and similar technologies (such as pixels and tags) to:

enable site functionality (cart, checkout, login)
remember preferences
analyze traffic and improve performance
support advertising and retargeting (where permitted)

Types of Cookies We Use

Strictly Necessary Cookies: Required for core site functionality.
Performance Cookies: Help us understand site usage and improve experience.
Functionality Cookies: Remember choices (like location/language).
Targeting Cookies: Help deliver relevant ads and measure campaigns.

Managing Cookies

You can control cookies through your browser settings. Note that blocking certain cookies may affect site functionality (such as checkout or cart).

6) Interest-Based Advertising

We may work with advertising partners (e.g., Meta, Google, TikTok, Pinterest, etc.) to show you ads that may be relevant to your interests. These partners may collect information through cookies/pixels.

You can often manage ad preferences through:

your platform ad settings (e.g., Google/Meta)
your device privacy settings
your browser cookie controls

7) Email & SMS Marketing (If Applicable)

Email

If you subscribe or make a purchase, we may send:

order-related communications
product updates or promotions (where allowed)

You can unsubscribe anytime via the link in our emails.

8) Data Security

We maintain reasonable administrative, technical, and physical safeguards to protect personal information. However, no online system can be guaranteed 100% secure.

Payments are processed through secure third-party providers. We do not store full payment card details.

9) Data Retention

We retain personal information only as long as necessary to:

fulfill orders and provide Services
meet legal, tax, accounting, and compliance obligations
resolve disputes and enforce policies

When information is no longer needed, we delete or de-identify it where feasible.

10) International Transfers

If you access our Site from outside the country where our service providers operate, your data may be transferred and processed internationally. By using the Services, you consent to such transfers where permitted by law.

11) Children’s Privacy

Our Services are not intended for children under 13 (or under the age defined by local law), and we do not knowingly collect information from children. If you believe a child has provided personal information, please contact us to request deletion.

12) Third-Party Links

Our Site may include links to third-party websites or services. We are not responsible for their privacy practices. Please review the privacy policies of those third parties.

13) Changes to This Privacy Notice

We may update this Privacy Notice from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the Services after changes means you accept the updated notice.