TERMS OF PURCHASE

These Terms of Purchase (“Terms”) govern your purchase of products and services available through the Zenvirala website (the “Site”). The Site is operated by Zenvirala (“Company,” “we,” “us,” or “our”).

By placing an order through our Site, you agree to these Terms of Purchase, as well as our Terms of Use and Privacy Policy, which are incorporated herein by reference.

If you do not agree to these Terms, please do not place an order.

For questions, please contact:
📩 service@zenvirala.com

1. General Conditions

By purchasing from Zenvirala, you represent that:

You are at least 18 years of age.
You have the legal capacity to enter into a binding agreement.
You are not prohibited from purchasing under applicable laws.

You agree to use our Site and purchase products in compliance with all applicable laws and regulations, including import regulations applicable in your country.

We reserve the right to record communications (email or otherwise) for customer service and quality purposes.

2. Order Acceptance & Processing

All orders placed on the Site are subject to acceptance by Zenvirala.

We reserve the right to refuse or cancel an order at our sole discretion, including but not limited to cases where:

A product is out of stock
There is a pricing or listing error
We suspect fraudulent activity
Payment cannot be verified

If your order is cancelled after payment has been processed, you will receive a full refund.

We also reserve the right to:

Correct pricing errors
Update product descriptions
Modify promotional offers
Adjust pricing at any time

3. Product Descriptions

We strive to ensure all product descriptions, images, and details are accurate. However:

Natural crystal bracelets may vary slightly in color, texture, and pattern due to the unique characteristics of natural stones.
Product images are for illustrative purposes and may differ slightly from actual items due to lighting or screen settings.

If a product you receive is materially different from its description, your sole remedy is to request a return in accordance with our Return Policy.

4. Pricing

All prices are displayed in USD (unless otherwise stated).

Zenvirala makes every effort to ensure accurate pricing. However, in the event of a pricing error, we reserve the right to:

Cancel the affected order
Notify you of the error
Offer you the option to proceed at the correct price

We are not obligated to honor pricing errors.

5. Product Availability

Product availability shown on the Site does not guarantee immediate shipment.

Estimated delivery times are provided for reference only and may vary due to:

Inventory fluctuations
Carrier delays
Customs clearance
Peak seasonal demand

If a product becomes unavailable after your order is placed, we will notify you and issue a refund for the unavailable item.

6. Natural Materials Disclaimer

Zenvirala specializes in natural crystal bracelets. By purchasing, you acknowledge that:

Natural stones may have minor variations, inclusions, or slight color differences.
These variations are not considered defects but are part of the unique beauty of natural materials.

7. No Medical or Spiritual Guarantees

Zenvirala products are decorative jewelry items.

Any references to energy, intention, balance, or spiritual meaning are for informational purposes only and are not intended as medical, therapeutic, or psychological claims.

Our products are not intended to diagnose, treat, cure, or prevent any condition.

8. Import Duties & Taxes

For international orders:

Customs duties, VAT, or import taxes are the responsibility of the customer.
Zenvirala is not responsible for delays due to customs procedures.

9. Limitation of Liability

To the maximum extent permitted by law:

Zenvirala shall not be liable for indirect, incidental, or consequential damages arising from the purchase or use of our products.

Our total liability shall not exceed the purchase price paid for the product in question.

10. Governing Law

These Terms shall be governed by and construed in accordance with applicable commercial laws governing online transactions, without regard to conflict of law principles.